This privacy notice explains how Bloom & Blossom handles personal data when you browse the site, send an enquiry, or place a local flower order. It is written to help you understand what we collect, why we use it, and how you can raise a privacy request.
Privacy rights lifecycle
You may ask us to access, correct, or delete personal data we hold about you, and you may also object to or restrict certain processing where applicable. If a request cannot be fully granted, we will explain the practical or legal reason for that outcome.
To protect your information, we may ask for enough details to confirm your identity and locate the relevant record before we act on a privacy request. We will review verified requests and respond within a reasonable timeframe, subject to any legal exceptions.
We retain personal data for the period needed to respond to enquiries, complete orders, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required for those purposes, it is deleted or anonymised where appropriate.
If this policy is updated, the revised version will apply from the stated effective date. Where a change is material, we will use a reasonable method to draw attention to it, such as a notice on the website or another suitable communication channel.
We may collect your name, email address, phone number if you provide it, inquiry message, and service preferences when you use our contact form or place a flower request. We also process limited technical data such as server request metadata and browser or device information needed to operate and secure the website.
We receive personal data from you when you submit a bouquet request, ask about availability, confirm budget or colour preferences, arrange pickup or delivery, or otherwise contact us. Technical information is collected automatically through normal website operation and security functions.
Confirmed cookie uses are limited to essential site operation and storing privacy preferences. We do not confirm analytics or marketing cookies as active on this website.
We use cookies or similar tools only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and some settings may affect how the site functions.
Data processing overview
We use personal data to respond to enquiries, confirm bouquet preferences, manage availability and order details, arrange studio pickup or local delivery, provide technical delivery of the website, and maintain security. We also use limited data to keep records needed for administration and compliance.
We may share limited data with service providers that help us operate the website, process messages, support technical delivery, or handle local acknowledgement of form submissions. These recipients may only use the data for the services they provide to us and are expected to keep it confidential.
We may disclose personal data if required to comply with applicable law, a court order, or another lawful request from an authority. We may also share information where disclosure is necessary to protect our rights, users, or the security of the website.
Use the listed channels to send requests about access, correction, or other privacy matters.
